1. Data categories
MarcoVPN may process account data, email, password hash, language, subscription, balance, payment records, device, platform, app version, IP address, server, traffic counters, support messages, security events and abuse logs.
Privacy Policy
This policy explains what data is processed when using the website, apps, payments and VPN access.
This policy should be adapted to the legal entity, registration country and providers used.
2. Purposes
Data is needed for accounts, VPN access, device-specific plans, traffic limits, payments, balance, 24-hour balance guarantee, anti-fraud, complaint investigation and support.
3. Payments
MarcoVPN stores payment status, orders, balance transactions and balance-credit events. Full card data is not intentionally stored unless a payment provider sends limited metadata for accounting and support.
4. Connection logs
To protect servers, device ID, platform, app version, server, connection IP, activity time and traffic volume may be recorded. These data are used for service operation, security and abuse investigation.
5. Abuse protection
When suspicious activity is detected, evidence, reason codes, device data, IP addresses and administrative notes about bans may be stored. This protects against complaints, spam, scanning, DDoS and unlawful use.
6. Cookies
The website uses sessions, remember-me cookies and CSRF tokens for login, form protection and language preferences. Some cookies are required for service operation.
7. Retention
Data is stored while the account exists and as long as needed for security, accounting, disputes, abuse investigation and legal obligations. Logs may be shortened or anonymized.
8. Sharing
Data may be shared with hosting, payment providers, security tools, advisers or authorities when needed for service operation, payments, anti-fraud, investigation or protection of rights.
9. User rights
The user may request access, correction, deletion, restriction or export where applicable law provides such rights. Some requests may be limited due to security, accounting, disputes or abuse checks.
10. Security
MarcoVPN uses HTTPS, password hashing, CSRF protection, access control, internal logs and monitoring. Absolute security is not guaranteed, but reasonable risk-reduction measures are applied.
Account deletion
You can delete your account in the application or on the account deletion page. After deletion, access sessions and devices are removed, active account access stops, and service logs are anonymized where this is technically and legally possible. Some payment, security, and accounting records may be kept for the period required by law or fraud-prevention obligations.